At Top & Derby, we believe that small details make the difference. So we obsessed over designing great packaging, which not only protects your cane, but also creates an exciting unpacking experience. If your walking stick or compression socks don't arrive in good condition, please see the Returns section on our website or contact us at: info at topandderby dot com or use our contact form.
WHAT COUNTRIES DO YOU SHIP TO?
We now ship our products worldwide! Please note that we aren’t able to ship to P.O. boxes or freight forwarders.
HOW WILL YOU SHIP MY ORDER?
To ship our products, we use Canada Post. All shipping costs are processed in Canadian Dollars (CAD)
Canada: Expedited Parcel (2 - 5 business days)
USA: Small Packet Air / Expedited Parcel (5 - 7 business days)
International: Small Packet Air / Xpresspost (6 - 10 business days)
The buyer pays additional fees for overnight shipping requests. Please contact us for more information on quicker shipping options, if required.
International customers: Please note that Top & Derby is not responsible for any applicable duties and taxes, that you may incur upon delivery.
US customers: It's pretty unlikely that you'll get charged for duties or taxes on our products, so don't sweat it!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Your items will ship within approximately 2-3 business days of placing your order. If you don’t receive your items after 15 days of placing your order, please contact us at: info at topandderby dot com or use our contact form.
International Customers: If you are still waiting for your parcel, please search the Canada Post tracking number with your country's postal service for a more detailed delivery status. You may also enquire with your local post office for additional information. It's possible that there are outstanding customs charges and your parcel is awaiting pickup.