WHAT COUNTRIES DO YOU SHIP TO?
We now ship our products to most countries worldwide! Please note that we aren’t able to ship to P.O. boxes or freight forwarders.
HOW MUCH WILL SHIPPING COST?
If you reside in the US or Canada, and you spend $50 CAD or more, we'll ship the items to you free of charge using UPS Standard service.
Shipping rates will be added during checkout. There is a handy shipping calculator in the shopping cart. Simply select your state/province and add your postal code to see the various shipping options available to you.
HOW WILL YOU SHIP MY ORDER?
To ship our products, we use the below carriers. All shipping costs are processed in Canadian Dollars (CAD), however the currency selector at the top left will give you an idea of how much it will cost you once your credit card converts the transaction to your local currency.
Canada: UPS Standard (2 - 3 business days)
USA: UPS Standard (3 - 5 business days)
International (Walking Sticks): DHL (2 - 5 business days)
International (Compression Socks): Canada Post (6 - 10 business days)
Please contact us for more information on quicker shipping options if required.
International Customers: Please note that Top & Derby is not responsible for any applicable duties and taxes, that you may incur upon delivery.
US Customers: It's pretty unlikely that you'll get charged for duties or taxes on our products, so order away!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
UPDATE: UPS, Canada Post and USPS are all experiencing delays in processing shipments at this time. We appreciate your patience and continued support of our products.
Your items will ship within approximately 1-2 business days of placing your order. If you don’t receive your items after 15 days of placing your order, please contact us at: info at topandderby dot com or use our contact form.
International Customers: If you are still waiting for your parcel, please search the tracking number the carrier for a more detailed delivery status. You may also enquire with your local post office for additional information. It's possible that there are outstanding customs charges and your parcel is awaiting pickup.
WHAT CURRENCY DO YOU PROCESS ORDERS IN?
We process all transactions in Canadian Dollars (CAD). There's a currency selector at the top left of our website that will give you an idea of how much it will cost once your credit card converts the transaction to your local currency. The Canadian dollar is worth less than the US dollar (and many others), so if you live abroad, buying from Top & Derby means it's always on sale!