WHAT COUNTRIES DO YOU SHIP TO?
We ship some of our products to most countries worldwide, however our walking canes are only available within the US and Canada at this time.
We are not able to ship to P.O. boxes or freight forwarders.
HOW MUCH WILL SHIPPING COST?
Shipping rates will be added during checkout. There is a handy shipping calculator in the shopping cart. Simply select your state/province and add your postal code to see the various shipping options available to you.
HOW WILL YOU SHIP MY ORDER?
To ship our products, we use the below carriers. All shipping costs are processed in Canadian Dollars (CAD)
Canada: UPS Standard (2 - 3 business days)
USA: UPS Standard (3 - 5 business days)
International: Canada Post (6 - 10 business days)
International Customers: Please note that Top & Derby is not responsible for any applicable duties and taxes, that you may incur upon delivery.
US Customers: It's pretty unlikely that you'll get charged for duties or taxes on our products, so order away!
HOW LONG WILL IT TAKE TO SHIP OUT MY ORDER?
Your items will depart our warehouse within approximately 2-3 business days of placing your order. If you don’t receive your items after 10 days of placing your order, please contact us at: info at topandderby dot com or use our contact form.
International Customers: If you are still waiting for your parcel, please search the tracking number the carrier for a more detailed delivery status. You may also enquire with your local post office for additional information. It's possible that there are outstanding customs charges and your parcel is awaiting pickup.
WHAT CURRENCY DO YOU PROCESS ORDERS IN?
We process all transactions in Canadian Dollars (CAD). Your bank will convert the amount to your local currency, once the payment is processed.