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Frequently Asked Questions

  

ARE YOUR PRODUCTS RIGHT FOR EVERYONE?

We love to see people benefiting from our products, although we always recommend that you consult your doctor or healthcare professional before using any of our products. 


HOW DO I KNOW WHAT SIZE OF CANE I WILL NEED?

Please refer to our walking cane sizing page.


HOW DO I KNOW WHAT SIZE OF SOCKS I WILL NEED?

Please refer to our compression sock sizing page.


HOW DO I PUT ON MY COMPRESSION SOCKS? 

We made a little video to demonstrate how to don your new Top & Derby socks. You can check it out here.


ARE YOUR WALKING CANES ADJUSTABLE?

Our original Chatfield Walking Sticks are made with solid wood shafts, are not adjustable and should not be cut to adjust the height. The end of the shaft is specifically designed to fit with our proprietary shoe (tip).

Our CFX Carbon Fiber canes are fixed in length, but made in such a way that allow them to be cut to length. Please note that returns or exchanges will not be accepted on items that have been modified.


HOW MUCH WEIGHT CAN BE SUPPORTED BY YOUR CANE?

A walking cane is not meant to support all the weight a person's leg would normally support, nor is it like a crutch. Our canes are intended to be used to assist a person with his or her balance, when required. If too much weight is applied to our cane, damage and injury may occur. 


WHERE DO YOU MAKE YOUR PRODUCTS?

Our cane parts are made in the US, Canada and China and then assembled, finished, and packaged in Winnipeg, Manitoba, Canada. Our compression socks are designed exclusively by Top & Derby and are manufactured in one of the best hosiery mills in Taiwan.


WHAT COUNTRIES DO YOU SHIP TO?

We now ship our products worldwide!  Please note that we aren’t able to ship to P.O. boxes or freight forwarders at this time.


WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We currently accept Visa, MasterCard and PayPal. We process all transactions in Canadian Dollars (CAD)


DO YOU CHARGE TAXES ON YOUR PRODUCTS?

Walking canes are exempt from all federal and provincial taxes across Canada! Unfortunately compression socks are still subject to whatever the going rate for GST/HST is in your province.

If you live outside of Canada we personally won't ding you for the taxes, but please note that Top & Derby is not responsible for any applicable duties and taxes you may incur upon delivery.

If you live in the US you won't pay any additional duties on orders below $800, so order away!

 


DO YOU HAVE A WHOLESALE PROGRAM FOR RETAIL STORES?

You bet! Please drop us a line through our info at topandderby dot com email address, or through our contact form to learn more about our wholesale program.