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Due to increased safety measures at Canada Post & UPS, delivery times are longer than normal. Thanks for your patience! Due to increased safety measures at Canada Post & UPS, delivery times are longer than normal. Thanks for your patience!

Frequently Asked Questions

 

HOW DO I KNOW WHAT SIZE OF CANE I WILL NEED?

If you don't already have a preference for walking stick length, please refer to our walking cane sizing page.


HOW DO I KNOW WHAT SIZE OF SOCKS I WILL NEED?

Our socks might fit differently from some other brands you've tried, so please refer to our compression sock sizing page to see what will work best for you.


HOW DO I PUT ON MY COMPRESSION SOCKS? 

Our socks are generally pretty easy to pull on, but if you need some help, we put together some super simple instructions that you can see here.


HOW DO I CARE FOR MY COMPRESSION SOCKS? 

Always wash our socks in cold water and line-dry. Do not bleach, dry-clean or iron.


ARE YOUR WALKING CANES ADJUSTABLE?

Our original Chatfield Walking Sticks are made with solid wood shafts, are not adjustable and should not be cut to adjust the height.

Our CFX carbon fiber canes are fixed in length, but designed in such a way that allow them to be cut to length. Please note that returns or exchanges will not be accepted on items that have been modified.


HOW MUCH WEIGHT CAN BE SUPPORTED BY YOUR CANE?

Our canes are not intended to bear any weight like a medical cane. They are meant to assist a person with balance when required. If too much weight is applied to our cane, damage and injury may occur.


WHERE DO YOU MAKE YOUR PRODUCTS?

Our cane parts are made in China and then assembled, finished, and packaged in Winnipeg, Manitoba, Canada. Our compression socks are also designed exclusively by Top & Derby and are manufactured in one of the best hosiery mills in Taiwan.


WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We currently accept Visa, MasterCard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal.


WHAT CURRENCY DO YOU PROCESS ORDERS IN?

We process all transactions in Canadian Dollars (CAD). There's a currency selector at the top left of our website that will give you an idea of how much it will cost once your credit card converts the transaction to your local currency. The Canadian dollar is worth less than the US dollar (and many others), so if you live abroad, buying from Top & Derby means it's always on sale!
 


DO YOU CHARGE TAXES ON YOUR PRODUCTS?

Walking canes are exempt from all federal and provincial taxes across Canada! Compression socks are still subject to whatever the going rate for GST/HST is in your province.

If you live outside of Canada we personally won't ding you for the taxes, but please note that Top & Derby is not responsible for any applicable duties and taxes you may incur upon delivery.

If you live in the US you won't pay any additional duties on orders below $800, so order away!
 


DO YOU HAVE A WHOLESALE PROGRAM FOR RETAIL STORES?

You bet! Please drop us a line through our info at topandderby dot com email address, or through our contact form to learn more about our wholesale program.